Terms of service
Terms of Service
Please read these Terms of Service carefully before placing an order or using any services offered by Puroque. By accessing our store, you agree to be bound by the terms set out on this page.
These Terms of Service apply to all purchases made via puroque.com and are subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and all applicable Indian consumer protection legislation.
Important Notice — Please Read Before Purchasing
These Terms of Service form a binding legal agreement between you (the buyer) and Roziyo Trading Private Limited (trading as Puroque). By completing a purchase or using our website at https://puroque.com/, you confirm that you have read, understood, and agreed to all of the terms on this page. If you do not agree to any part of these terms, please do not proceed with a purchase.
Table of Contents
Section 01
About Puroque and Our Business
Puroque is a registered e-commerce brand owned and operated by Roziyo Trading Private Limited, a private limited company duly incorporated under the Companies Act, 2013 in India. We operate our online store through the website https://puroque.com/ and sell a curated range of lifestyle, home, and consumer products directly to customers across India.
Business Details
Registered Company Name
Roziyo Trading Private Limited
Brand Name
Puroque
CIN
U52609UP2020PTC126907
GST Registration
09AAKCR0819D1ZG
Business Address
Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India
Business Hours
Monday to Saturday, 09:00 AM to 06:00 PM IST (GMT +05:30)
Phone
+91 89206 17282Our business is conducted in full compliance with the applicable laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Goods and Services Tax (GST) Act, 2017. We are committed to full transparency in all dealings with our customers.
Section 02
Acceptance of Terms
These Terms of Service constitute a legally binding agreement between you (the customer or website visitor) and Roziyo Trading Private Limited, operating as Puroque. Your continued use of the Puroque website, browsing of product listings, creation of an account, or placement of an order constitutes your full and unconditional acceptance of these terms and all policies referenced herein.
These Terms of Service must be read in conjunction with the following policies, which form an integral part of this agreement:
If there is any conflict between these Terms of Service and a specific policy page, the more specific policy shall take precedence with respect to the subject matter it governs. We reserve the right to update or modify these terms at any time without prior individual notice. It is your responsibility to review these terms periodically. The version published on the website at the time of your transaction shall be the governing version.
Section 03
Eligibility to Use This Website
The Puroque website and all services offered through it are intended exclusively for individuals who meet all of the following eligibility criteria:
Age Requirement
You must be at least 18 years of age. If you are under 18 years of age, you may only use this website with the direct involvement and consent of a parent or legal guardian who agrees to be bound by these terms on your behalf.
Legal Capacity
You must be legally competent to enter into a binding contract under the Indian Contract Act, 1872. Persons of unsound mind or those expressly disqualified by law from contracting are not eligible to transact on this website.
Geographic Eligibility
Our products are currently shipped to serviceable pin codes within India only. By placing an order, you confirm that your delivery address falls within our active delivery network. International shipments are not currently offered. Please refer to our Shipping Policy for up-to-date information on serviceable areas.
Accurate Information
You must provide complete, accurate, and current information when creating an account, placing an order, or contacting customer support. Providing false or misleading information may result in cancellation of your order and suspension of your account without prior notice.
We reserve the right to refuse service, cancel orders, or close accounts at our sole discretion if we reasonably believe that eligibility requirements have not been met or if any misrepresentation has been made.
Section 04
Products and Product Information
4.1 Product Listings
Puroque offers a selection of lifestyle, home, and consumer products through its online store at https://puroque.com/. Each product listing includes a description, price, product images, and key specifications to help you make an informed purchase decision. We take reasonable steps to ensure that product information is accurate, complete, and up to date at the time of publication.
4.2 Product Images and Colors
Product images on our website are provided for illustrative purposes and represent the product as closely as possible. However, the actual color, texture, or finish of a product may vary slightly from what appears on your screen due to differences in display settings, monitor calibration, screen resolution, and lighting conditions during photography. Such minor variations do not constitute a defect or misrepresentation and do not qualify as a basis for return or refund unless the product received materially differs from its published description in specification, function, or category.
4.3 Product Availability and Stock
All products listed on our website are subject to availability. While we endeavor to keep stock levels accurate in real time, it is possible in rare instances that a product shown as available may be out of stock at the time your order is processed. In such situations, we will:
4.4 Product Descriptions and Accuracy
We make every effort to describe our products accurately. However, we do not warrant that product descriptions, dimensions, materials, care instructions, or other content on the website are free from errors in all cases. If you receive a product that significantly differs from its written description in a material way, please contact us within 48 hours of delivery at support@puroque.com so that we may assess and resolve the matter in accordance with our Refund Policy.
4.5 Product Modifications and Discontinuation
Puroque reserves the right to modify, discontinue, or replace any product at any time without prior notice. Product changes, if any, will be reflected in the updated listing on our website. No claims shall arise against Roziyo Trading Private Limited on account of discontinuation of a product from our catalog after a lawful purchase has been completed and delivered.
Section 05
Pricing, Taxes, and Currency
5.1 Display Currency
All product prices displayed on the Puroque website are denominated in Indian Rupees (INR). We do not accept payment in any foreign currency, and no currency conversion facility is offered by us. International transactions, if any, are subject to your bank or card issuer's exchange rate and fee policies, which are entirely outside our control.
5.2 GST and Applicable Taxes
Roziyo Trading Private Limited is a GST-registered business with GST Number 09AAKCR0819D1ZG. All prices displayed on our website are inclusive of Goods and Services Tax (GST) as applicable under Indian law, unless explicitly stated otherwise on the product page or at checkout. No additional hidden taxes are applied at checkout beyond what is displayed.
GST Invoice Availability
A GST-compliant tax invoice is issued for every purchase made on Puroque. Your invoice will be sent to the email address registered at the time of placing the order. If you require a GST invoice for business expense claims or input tax credit purposes, please ensure your GSTIN is provided at checkout. Invoices are also accessible from your account dashboard.
5.3 Price Changes
Puroque reserves the right to change product prices at any time without prior notice. However, once an order has been confirmed and payment has been received, the price applicable at the time of that confirmed order will be honored. We will not retroactively apply a price increase to a confirmed and paid order. In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund while notifying you of the correction.
5.4 Promotional Prices and Discounts
Discounts, sale prices, coupon codes, and promotional offers are time-limited and available at our sole discretion. Promotional pricing cannot be applied retroactively to previously placed orders. Discount codes cannot be combined with other active promotions unless explicitly stated at the time of the promotion. Puroque is not responsible for typographical errors in promotional materials and reserves the right to correct such errors without liability.
Section 06
Placing an Order
6.1 Order Process
Placing an order on Puroque is a straightforward process. Here is how it works step by step:
Browse our product catalog and select the item(s) you wish to purchase. Review the product description, specifications, images, and price carefully before proceeding.
Add selected items to your shopping cart. You may update quantities or remove items from your cart at any point before proceeding to checkout.
Proceed to checkout and provide accurate delivery information, including your full name, complete delivery address, state, pin code, and a valid contact number.
Select your preferred payment method and complete the payment transaction. Your order is not confirmed until payment has been successfully processed and verified.
Upon successful payment, you will receive an Order Confirmation email at your registered email address. This email contains your unique Order ID, a summary of items ordered, the delivery address, and the expected dispatch timeline.
6.2 Order Confirmation and Contract Formation
The receipt of an Order Confirmation email does not, by itself, constitute acceptance of your order by Puroque. A binding sales contract between you and Roziyo Trading Private Limited is formed only when your order has been formally accepted, the items have been verified as available, and your shipment has been dispatched with a valid tracking number provided to you. Until dispatch confirmation is sent, we reserve the right to cancel your order if the product is found to be out of stock, if payment verification fails, or if we detect any potential fraudulent activity associated with the transaction.
6.3 Order Tracking
Once your order is dispatched, a Shipment Confirmation email will be sent to your registered email address containing the name of the logistics partner and a tracking number. You may use this tracking number to monitor the real-time delivery status of your order directly on the logistics partner's website. If you do not receive a Shipment Confirmation within the expected processing time, please contact us at support@puroque.com or call +91 89206 17282.
Section 07
Payment Terms
Puroque offers multiple secure payment methods to ensure a convenient and seamless checkout experience for all our customers. Full details are available on our Payment Policy page. Below is a summary of our payment terms:
Accepted Payment Methods
We accept the following payment instruments for orders placed on puroque.com:
Payment Security
All online transactions on Puroque are processed through secure, PCI-DSS compliant payment gateways. We do not store, access, or retain any of your sensitive card or banking credentials on our servers. All payment data is encrypted in transit using industry-standard SSL/TLS protocols. Puroque will never ask you for your card PIN, OTP, CVV, or internet banking password through any channel including email, phone, or live chat.
Cash on Delivery (COD)
Cash on Delivery is available on select products and to serviceable pin codes, subject to order value limits and logistics partner availability. If COD is available for your order, this option will appear at checkout. The exact COD amount, inclusive of any applicable handling fee, will be clearly displayed before you confirm the order. Once a COD order has been dispatched, cancellation is subject to our Order Cancellation Policy.
Payment Failure
If your payment fails or is declined during checkout, the order will not be confirmed, and no amount will be debited to your account. However, in some cases, your bank may place a temporary authorization hold on the amount, which is typically released within 5 to 7 business days by your financial institution. If you believe a payment was deducted but your order was not confirmed, please contact us immediately at support@puroque.com with your transaction reference number so we can investigate and resolve the issue promptly.
Fraudulent Transactions
Any attempt to use fraudulent payment credentials, stolen cards, or manipulated payment data will result in immediate order cancellation and reporting of the incident to the appropriate law enforcement authorities in accordance with the Information Technology Act, 2000 and applicable provisions of Indian law.
Section 08
Shipping and Delivery
Full details regarding our shipping timelines, delivery charges, and logistics partners are provided in our Shipping Policy. The following is a summary of our core shipping terms:
Delivery Locations
We currently ship exclusively to delivery addresses within India. Our logistics network covers most major cities, towns, and a large number of rural pin codes. You may confirm deliverability to your specific pin code at checkout. We do not ship to P.O. Box addresses.
Processing and Dispatch Time
Orders are generally processed and dispatched within 1 to 2 business days of confirmed payment. Business days are Monday through Saturday, excluding national public holidays. Orders placed after 6:00 PM IST or on Sundays and public holidays will be processed on the next business day.
Estimated Delivery Time
Estimated delivery time after dispatch is 3 to 5 business days for most locations within India. Remote areas and certain pin codes may require additional transit time. These estimates are indicative and not guaranteed. Delays caused by logistics partners, natural events, public holidays, or other unforeseen circumstances are beyond our direct control.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during the checkout process before you confirm payment. Where free shipping is offered on qualifying orders, the applicable threshold will be communicated on the product page or during checkout. We do not apply hidden shipping charges after an order is placed.
Delivery Signature and Inspection
We strongly recommend that you inspect the outer packaging of your order at the time of delivery before signing the delivery receipt. If the packaging appears visibly damaged, tampered with, or opened, please record a video of the condition of the package before opening it. Report any such issues to us within 48 hours of delivery with supporting photographs or video evidence at support@puroque.com.
Section 09
Returns, Refunds, and Exchanges
We want every customer to be satisfied with their Puroque purchase. Our complete Refund and Return Policy is available for your review. The key terms are summarized below:
9.1 Return Eligibility Window
A return request must be initiated within 7 days of the confirmed delivery date. Requests submitted beyond this window may not be accepted. To initiate a return, contact us at support@puroque.com or call +91 89206 17282 during business hours.
9.2 Conditions for Accepting Returns
To be eligible for a return and refund, the product must meet all of the following conditions:
The item must be unused, in its original condition, and free from any signs of wear, installation, washing, alteration, or damage caused by the customer.
All original packaging, tags, labels, accessories, manuals, and components included at the time of purchase must be returned intact and undamaged.
The return must be accompanied by proof of purchase, such as the original order confirmation email or invoice number.
An unboxing video must be provided in cases where the return is for a damaged, defective, or incorrect item. This helps us assess the claim efficiently and without dispute.
9.3 Non-Returnable Products
The following categories of products are not eligible for return or exchange unless they arrive in a damaged or defective condition:
9.4 Refund Processing
Once the returned product has been received and inspected at our warehouse, we will notify you of the outcome of the return assessment. If the return is approved, a refund will be initiated within 5 to 7 business days. The refund will be credited to the same payment instrument used for the original transaction:
9.5 Damaged or Defective Products
If you receive a product that is damaged in transit, defective upon arrival, or materially different from what was ordered, you must notify us within 48 hours of delivery with clear photographs and an unboxing video. We will arrange a reverse pickup at no cost to you and process either a replacement or a full refund depending on availability and your preference. Contact us at support@puroque.com or call +91 89206 17282.
Section 10
Order Cancellation Policy
The complete Order Cancellation Policy is available on our website. The key provisions are as follows:
Cancellation Before Dispatch
You may request cancellation of your order before it has been dispatched from our warehouse. To do so, please contact us as soon as possible at support@puroque.com or call +91 89206 17282 during business hours with your Order ID. If the cancellation request is received and approved before dispatch, a full refund will be issued to your original payment method within 5 to 7 business days.
Cancellation After Dispatch
Once an order has been dispatched and handed over to the logistics partner, it cannot be cancelled directly. In such cases, you may refuse delivery at the door, or wait for the item to be delivered and then initiate a return request under our Refund Policy. The refund, if applicable, will be processed after the item is returned to our warehouse and inspected.
Cancellation by Puroque
Puroque reserves the right to cancel any order at its sole discretion. Situations in which we may cancel an order include but are not limited to: product unavailability, failure to verify payment, detected fraudulent activity, incomplete or incorrect delivery information, restriction on delivery to the provided pin code, or violation of these Terms of Service. In all such cases where payment has already been made, a full refund will be issued within 5 to 7 business days.
COD Order Cancellation
For Cash on Delivery orders, you may cancel before dispatch by contacting us. Repeated cancellations of COD orders after dispatch may result in future COD privileges being restricted for your account. Puroque reserves the right to enforce this measure to protect operational integrity and logistics partner relationships.
Section 11
Warranty and Product Guarantee
11.1 Manufacturer Warranty
Certain products sold by Puroque may come with a manufacturer's warranty. Where a manufacturer's warranty is applicable, the warranty period, scope of coverage, and claim procedure will be specified in the product listing, on the product packaging, or in the warranty documentation included with the shipment. Manufacturer warranties are honored directly by the respective product manufacturer and Puroque acts as a facilitator in connecting customers with the appropriate warranty service provider.
11.2 Puroque Seller Guarantee
Independent of manufacturer warranty, Puroque provides the following seller-level assurance on all products dispatched from our warehouse:
All products dispatched are genuine and sourced through verified supply chains. We do not deal in counterfeit, refurbished, or replica goods.
Products are quality-checked by our team before being packed and dispatched to ensure they match the listed specifications.
In the event of a manufacturing defect discovered within the seller guarantee period (if specified in the product listing), we will arrange repair, replacement, or refund subject to our Return and Refund Policy.
11.3 Warranty Exclusions
Warranty claims will not be accepted in the following circumstances:
Section 12
Intellectual Property Rights
12.1 Ownership of Content
The website located at https://puroque.com/ and all of its content, including but not limited to brand name, logo, product photographs, product descriptions, written content, graphics, user interface design, layout, code, compiled data, marketing materials, and all other creative works are the exclusive intellectual property of Roziyo Trading Private Limited or have been lawfully licensed for use by us. These materials are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and all other applicable intellectual property laws of India.
12.2 Restricted Use
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this website solely for the purpose of personal, non-commercial shopping. The following actions are strictly prohibited without prior written authorization from Roziyo Trading Private Limited:
Reproducing, copying, republishing, or distributing any content from this website on any other platform, publication, or medium.
Using the Puroque brand name, logo, or any associated trade dress for commercial purposes or in any manner that implies association or endorsement.
Scraping, crawling, or data mining any portion of the website using automated tools, bots, or scripts.
Reverse engineering, decompiling, or attempting to extract the source code or structure of the website or platform.
12.3 User-Generated Content
If you submit any product review, testimonial, photograph, feedback, or other content to Puroque through our website, social media, or any other channel, you grant Roziyo Trading Private Limited a perpetual, royalty-free, worldwide, irrevocable license to use, publish, reproduce, and adapt such content for any business-related purpose, including marketing and promotional activities, without any obligation of compensation. You confirm that any content you submit does not infringe upon the intellectual property or privacy rights of any third party.
Section 13
User Conduct and Prohibited Activities
By using the Puroque website, you agree to conduct yourself in a lawful, respectful, and responsible manner. The following activities are strictly prohibited on or through our website and services:
Using the website for any unlawful purpose or in violation of any applicable Indian or international laws and regulations, including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019.
Placing fictitious, fraudulent, or malicious orders with no genuine intent to purchase or pay.
Submitting false or misleading information during account creation, checkout, or customer support interactions.
Attempting to compromise the security or integrity of our website, servers, networks, or payment systems through hacking, phishing, or introducing malicious code.
Posting defamatory, abusive, threatening, or hateful content in product reviews, communication to our staff, or any public channel associated with Puroque.
Reselling products purchased from Puroque without our explicit prior written consent in any commercial or wholesale capacity.
Initiating chargeback disputes with your bank or card issuer without first making a genuine attempt to resolve the matter through our official customer support channels.
Violation of any of the above may result in immediate suspension or permanent termination of your account, cancellation of all pending orders, and where applicable, referral of the matter to the appropriate authorities under Indian law.
Section 14
Accounts, Passwords, and Security
14.1 Account Creation
You may choose to create an account on Puroque to enjoy a faster checkout experience, track your order history, and manage your profile. Account creation requires a valid email address and a secure password. You may also be able to check out as a guest without creating an account. All information provided during account registration must be accurate, current, and complete.
14.2 Account Responsibility
You are solely responsible for maintaining the confidentiality of your account login credentials, including your email address and password. You agree not to share your account details with any other person. All activities conducted through your account are your responsibility. If you suspect that your account has been accessed without your authorization, you must notify us immediately at support@puroque.com or call +91 89206 17282 so that we may suspend the account and take appropriate action.
14.3 Account Termination
You may request deletion of your Puroque account at any time by contacting us at support@puroque.com. We will process the request in accordance with applicable data retention requirements under Indian law. Puroque reserves the right to suspend or terminate any account without prior notice in cases of suspected fraud, abuse, violation of these terms, or repeated policy breaches.
Section 15
Privacy and Data Protection
Roziyo Trading Private Limited is deeply committed to the privacy and security of your personal data. The manner in which we collect, use, store, process, and protect your personal information is fully described in our Privacy Policy.
By using our website and placing an order, you consent to the collection and processing of your personal information as described in that policy. Your data is collected and processed in compliance with the Information Technology (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection regulations in India.
Key Data Protection Commitments
We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.
We share your data only with service providers who help us fulfill your order, such as payment gateways and logistics partners, and these parties are contractually bound to keep your information confidential.
You have the right to access, correct, or request deletion of your personal data at any time by contacting us at support@puroque.com.
We use cookies and similar tracking technologies on our website. You may review our Cookie Policy for full details.
Section 16
Third-Party Links and Services
Our website may contain links to external websites, third-party service providers, or other online platforms that are not owned or controlled by Roziyo Trading Private Limited. These links are provided solely for the convenience of our users. Examples of such third-party services we use include our payment processing partners, shipping and logistics companies, and our store platform, Shopify.
We do not endorse, control, or assume any responsibility for the content, privacy practices, or conduct of any third-party websites or services. When you navigate away from Puroque to a third-party website, you do so at your own risk and subject to the terms and privacy policies of that third-party platform.
We strongly encourage you to review the privacy policy and terms of service of any third-party website before providing personal information or completing a transaction on that platform. Puroque accepts no liability for any loss or damage arising from your use of third-party websites.
Section 17
Disclaimer of Warranties
Please read our complete Disclaimer for the full scope of limitations. The following disclaimers apply to your use of this website and our services:
Website Availability
Puroque endeavors to maintain continuous and uninterrupted access to our website, but we do not guarantee that the website will be available at all times. Temporary unavailability due to scheduled maintenance, server issues, cyberattacks, or other factors beyond our control may occur. We are not liable for any inconvenience or loss resulting from such unavailability.
Accuracy of Content
While we make every effort to keep product information and pricing accurate, we do not warrant that all information on our website is error-free, complete, or current at all times. We reserve the right to correct errors and make changes to content at any time without prior notice.
As-Is Basis
Unless specifically stated otherwise, our website and all content are provided on an "as is" and "as available" basis, without any express or implied warranties of fitness for a particular purpose, merchantability, or non-infringement, to the maximum extent permitted under applicable Indian law.
Section 18
Limitation of Liability
To the fullest extent permitted by applicable law, Roziyo Trading Private Limited, its directors, employees, agents, suppliers, and logistics partners shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising from or related to your use of the Puroque website, the purchase or use of our products, or any failure of service. This includes, without limitation:
In all events, our aggregate liability to you for any claim arising out of or related to a specific transaction shall not exceed the total amount you paid for that particular order. This limitation applies regardless of the basis of the claim, whether in contract, tort, statute, or otherwise.
Important: Nothing in this section limits or excludes your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation.
Section 19
Consumer Rights Under Indian Law
Puroque operates in full compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 issued by the Government of India. These laws provide all Indian consumers with specific rights that cannot be waived or restricted by any terms of service. We are fully committed to upholding these rights.
Right to Be Informed
You have the right to receive accurate and complete information about the products you purchase, including their price, specifications, origin, and applicable charges, before completing a purchase. All such information is provided transparently on each product page.
Right to Choose
You have the right to access a variety of products and services at competitive prices. We do not engage in any practice that restricts your freedom of choice as a consumer.
Right to Seek Redressal
If you are dissatisfied with any product or service received from Puroque, you may seek resolution through our customer support channels. If your concern is not resolved to your satisfaction, you have the right to file a complaint with the applicable consumer forum, the National Consumer Disputes Redressal Commission (NCDRC), or use the INGRAM portal (ingram.nic.in) operated by the Department of Consumer Affairs, Government of India.
Right Against Unfair Trade Practices
We do not engage in unfair or restrictive trade practices, false advertising, or misleading representations. Our pricing, product information, and promotional activities are conducted transparently and in accordance with applicable Indian law.
Grievance Officer for Consumer Complaints
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Roziyo Trading Private Limited has designated a Grievance Officer to handle consumer complaints. You may raise your complaint at support@puroque.com or call +91 89206 17282, or write to us at Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days of receipt.
Section 20
Governing Law and Dispute Resolution
20.1 Governing Law
These Terms of Service and any dispute arising out of or in connection with your use of the Puroque website or any transaction conducted with Roziyo Trading Private Limited shall be governed by and construed in accordance with the laws of India. The specific state laws of Uttar Pradesh shall apply where state-level jurisdiction is relevant.
20.2 Jurisdiction
Any legal proceedings, suits, or actions arising from or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India. By using this website, you irrevocably consent to submit to the personal jurisdiction of such courts.
20.3 Dispute Resolution Process
Before initiating any formal legal proceedings, both parties agree to make a genuine effort to resolve any dispute amicably through the following escalation process:
Direct Support: Contact our customer support team at support@puroque.com or +91 89206 17282. We will acknowledge within 48 hours and aim to resolve within 30 days.
Consumer Forum: If the issue remains unresolved after Stage 1, you may approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019 or register your complaint at the INGRAM portal (ingram.nic.in).
Legal Proceedings: Formal legal action may be initiated in the courts of Ghaziabad, Uttar Pradesh, as a last resort if all prior resolution attempts have been exhausted.
20.4 Online Dispute Resolution
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is available to address all complaints received through our official support channels. We are committed to fair, transparent, and prompt resolution of all genuine consumer grievances. Visit our Contact Us page for all available support options.
Section 21
Modifications to These Terms
Roziyo Trading Private Limited reserves the right to review, update, modify, or replace any part of these Terms of Service at any time. Changes may be made in response to new laws or regulations, updates to our business operations, changes in our product range, corrections of errors, or feedback from customers and regulatory bodies.
When changes are made, the "Last Updated" date at the top of this page will be revised to reflect the date of the most recent modification. We may, but are not obligated to, notify registered customers of material changes via email. However, it is your ongoing responsibility to check this page periodically for any updates.
Your continued use of the Puroque website or placement of an order after any modifications have been published constitutes your unconditional acceptance of those changes. If you do not agree with the revised terms, your sole remedy is to discontinue use of the website and refrain from placing any new orders.
Section 22
Force Majeure
Roziyo Trading Private Limited shall not be held liable for any delay or failure to fulfill its obligations under these Terms of Service if such delay or failure arises from circumstances beyond our reasonable control. Such circumstances include, but are not limited to:
In the event of a force majeure situation that affects your order, we will communicate with you as promptly as possible and, where the delay is significant and the order cannot be fulfilled, offer a full refund or an amended delivery timeline depending on the circumstances. Contact us at support@puroque.com if you have concerns about an affected order.
Section 23
Severability and Entire Agreement
23.1 Severability
If any provision or part of these Terms of Service is found to be invalid, unlawful, void, or unenforceable by a court of competent jurisdiction, that specific provision shall be deemed severed from the remainder of the agreement. The severing of one provision shall not affect the validity or enforceability of any remaining provisions, which shall continue in full force and effect.
23.2 Entire Agreement
These Terms of Service, together with the Privacy Policy, Refund Policy, Shipping Policy, Payment Policy, Order Cancellation Policy, Cookie Policy, Disclaimer, and Legal Notice published on https://puroque.com/, constitute the complete and entire agreement between you and Roziyo Trading Private Limited regarding your use of the website and any purchase made through it. This agreement supersedes all prior verbal or written agreements, representations, or understandings between you and us on the same subject matter.
23.3 Waiver
No failure or delay by Roziyo Trading Private Limited in exercising any right, remedy, or privilege under these Terms of Service shall constitute or be construed as a waiver of that right, remedy, or privilege. A waiver in one instance does not mean we waive that right on a continuing basis or in any future instance.
Section 24
Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service or any of our policies, or if you wish to exercise any of your rights as a consumer, please contact us through any of the following channels. We are committed to responding to all genuine inquiries promptly and transparently.
Roziyo Trading Private Limited — Puroque
Registered Address
Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India
Phone
+91 89206 17282Business Hours
Monday to Saturday, 09:00 AM to 06:00 PM IST
Live Chat
Available on our website during business hours
Contact Page
https://puroque.com/pages/contact-usYou may also visit our Frequently Asked Questions (FAQs) page for immediate answers to common queries about orders, shipping, returns, and payments.
Related Policy Documents
These Terms of Service were prepared specifically for Puroque, operated by Roziyo Trading Private Limited
(CIN: U52609UP2020PTC126907 | GST: 09AAKCR0819D1ZG).
These terms are legally effective and binding under Indian law.
Effective Date: 08 May 2026 | Last Updated: 08 May 2026 | Version 2.0
For questions, contact us at support@puroque.com or call +91 89206 17282
© 2026 Roziyo Trading Private Limited. All rights reserved. Puroque is a registered brand.
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