Contact Us
Roziyo Trading Private Limited | Puroque
Contact Us
We are here to help. Whether you have a question about your order, a product, or anything else — our team is ready to assist you. Reach out through any of the channels below and we will get back to you as quickly as possible.
1–2
Business Day
Email Response
Instant
Live Chat
During Business Hours
Mon–Sat
9 AM – 6 PM IST
Support Hours
30 Days
Grievance
Resolution Window
Ways to Reach Us
Phone Support
Speak directly with our support team during business hours. Available Monday to Saturday, 9:00 AM to 6:00 PM IST.
+91 89206 17282Live Chat
Get instant answers during business hours using our live chat feature. Look for the chat icon on the bottom right of puroque.com.
Start a Chat on puroque.comSend Us a Message
Fill in the form below and we will get back to you within 1 to 2 business days. Fields marked with * are required.
Our Business Information
Registered Office
Office Space No. 505, 5th Floor,
Plot No. 9/INS-11, Sector-9,
Vasundhra, Ghaziabad,
Uttar Pradesh 201012, India
Business Hours
All times are in Indian Standard Time (IST, UTC+5:30)
Legal Details
Roziyo Trading Private Limited
Puroque
U52609UP2020PTC126907
09AAKCR0819D1ZG
How to Help Us Help You Faster
When contacting us, including the right information from the start means we can resolve your query on the very first reply — without any back and forth. Here is what to include depending on your query type:
📦 Order Queries
- Your order number (e.g. PUR-10045)
- Registered email address or phone number
- Name of the product
- Description of the issue
- Photos or video if item is damaged or incorrect
💳 Payment Queries
- Your order number
- Payment method used
- Transaction date and approximate amount
- Bank transaction reference number (UTR / RRN)
- Screenshot of bank statement if needed
🔄 Return or Refund
- Your order number
- Product name and the issue
- Clear photos or video of the product
- Whether you prefer a refund or exchange
- For COD refunds: your bank account or UPI details
❓ Product Queries
- Product name or URL from the website
- Your specific question about the product
- Any relevant details such as size, compatibility, or use case
- Whether you have already purchased or are considering a purchase
Grievance Officer
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, Roziyo Trading Private Limited has designated a Grievance Officer to address complaints and concerns from users and consumers. If your issue has not been resolved satisfactorily through our regular support channels, you may escalate it to our Grievance Officer.
Designation
Grievance Officer
Company
Roziyo Trading Private Limited (Puroque)
Phone
Address
Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India
Resolution Timeframe
Acknowledged within 48 hours | Resolved within 30 days
If your complaint remains unresolved after contacting our Grievance Officer, you have the right to approach the National Consumer Helpline at 1800-11-4000 or 14404, file a complaint online at consumerhelpline.gov.in, or submit a formal complaint through the e-Daakhil portal at edaakhil.nic.in.
Before You Contact Us — Quick Answers
Many common questions are already answered in our policy pages and FAQ section. You may find the answer you need instantly without waiting for a response:
Frequently Asked Questions
Quick answers to common queries
Return & Refund Policy
How to return or get a refund
Shipping Policy
Delivery timelines and charges
Order Cancellation Policy
How to cancel your order
Payment Policy
Accepted payment methods
Privacy Policy
How we protect your data
This page belongs to puroque.com, operated by Roziyo Trading Private Limited (CIN: U52609UP2020PTC126907 | GSTIN: 09AAKCR0819D1ZG). Registered at Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India. All disputes are subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.