Roziyo Trading
Pvt. Ltd.

Registered Legal Entity

U52609UP
2020PTC126907

CIN (MCA Registration)

09AAKCR
0819D1ZG

GSTIN

Ghaziabad,
Uttar Pradesh

Jurisdiction of Courts

India

Governing Law & Territory

Website Owner and Operator

The website puroque.com, including all its pages, subdomains, content, products, and services, is owned, operated, and maintained by Roziyo Trading Private Limited, a company duly incorporated under the Companies Act, 2013, in the Republic of India.

As required under Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, the above information is displayed prominently for the awareness of all users and consumers.

Grievance Officer

In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, Roziyo Trading Private Limited has designated a Grievance Officer to address complaints and concerns raised by users and consumers in relation to this website, its content, and transactions conducted through it.

The Grievance Officer is responsible for acknowledging all complaints within 48 hours and resolving or formally communicating the outcome of each complaint within 30 days, in accordance with the applicable rules. Complaints may be submitted in English or Hindi. All complaints must be submitted in writing via email and should include your name, contact details, order number (if applicable), and a clear description of the grievance.

Nature of the Website and Services

Puroque (puroque.com) is a business-to-consumer (B2C) e-commerce platform operated solely within the Republic of India. The website enables users to browse, select, and purchase physical products that are sold, dispatched, and delivered by Roziyo Trading Private Limited. Puroque does not operate as a marketplace or intermediary platform for third-party sellers. All products listed on puroque.com are sold directly by Roziyo Trading Private Limited.

The website is intended for use by individuals who are at least 18 years of age and are legally capable of entering into a binding contract under the Indian Contract Act, 1872. By placing an order on puroque.com, you represent and confirm that you meet these eligibility requirements. If you are under the age of 18, you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these terms on your behalf.

All products are sold subject to availability. Puroque reserves the right to accept, reject, limit, or cancel any order at any time prior to dispatch, without prior notice, where there is a legitimate reason to do so such as suspected fraud, pricing errors, stock unavailability, or violation of our policies.

Intellectual Property Rights

All content on puroque.com — including but not limited to the brand name "Puroque", all trademarks, trade dress, logos, icons, product names, website design, layout, graphics, images, photographs, illustrations, text, product descriptions, pricing, audio, video, and all other materials — is the exclusive intellectual property of Roziyo Trading Private Limited and is protected under the following applicable Indian laws:

• The Trade Marks Act, 1999
• The Copyright Act, 1957
• The Patents Act, 1970
• The Designs Act, 2000
• The Information Technology Act, 2000
• Any applicable international intellectual property treaties and conventions to which India is a signatory

You are expressly prohibited from copying, reproducing, republishing, uploading, posting, transmitting, scraping, distributing, selling, licensing, modifying, adapting, translating, creating derivative works from, or otherwise using any content from puroque.com for any commercial purpose without the prior written consent of Roziyo Trading Private Limited.

Personal, non-commercial use of the website for browsing and purchasing purposes is permitted. You may print or download content solely for personal reference, provided you do not modify it, remove any copyright notices, or use it in any way that may infringe our intellectual property rights.

Accuracy of Information and Product Listings

Roziyo Trading Private Limited makes all reasonable efforts to ensure that the information on puroque.com — including product descriptions, specifications, images, pricing, availability, and other details — is accurate, complete, and up to date at all times. However, we do not warrant that any information on this website is free from errors, omissions, or inaccuracies at any given point in time.

Pricing Errors: In the event that a product is listed at an incorrect price due to a typographical error, system error, or any other reason, we reserve the right to cancel any orders placed at the incorrect price, even after an order confirmation has been issued. In such cases, we will notify you as soon as possible and issue a full refund of any amount paid. This is consistent with the principles of mistake and misrepresentation under the Indian Contract Act, 1872.

Product Images: Product images are for illustrative purposes only and may differ slightly from the actual product due to photography lighting, monitor display settings, and colour calibration. We aim to represent products as accurately as possible and clearly describe any relevant variations in the product description.

Stock Availability: Product availability shown on the website is updated in real time where possible, but temporary discrepancies may occur. If an item is ordered and subsequently found to be out of stock, we will contact you immediately with the option to wait for restock, substitute with an equivalent item, or receive a full refund.

Prohibited User Conduct

By accessing puroque.com, you agree that you will not engage in any of the following prohibited activities. These restrictions exist to protect the security of our platform, the rights of other users, and the integrity of our business operations:

• Using this website for any unlawful, fraudulent, or deceptive purpose in violation of any applicable Indian law, including the Indian Penal Code (IPC), 1860, and the IT Act, 2000.
• Attempting to gain unauthorised access to any part of this website, its servers, databases, or associated systems.
• Introducing or transmitting any virus, malware, spyware, ransomware, or other harmful code or software that could disrupt, damage, or impair the functioning of the website or any connected infrastructure.
• Using automated bots, scrapers, crawlers, or similar tools to extract data, pricing information, or product listings from the website without our express written consent.
• Impersonating any person, entity, or brand — including Puroque or any of its employees or representatives.
• Submitting false, misleading, or defamatory reviews, complaints, or communications in connection with this website or its products.
• Using this website to place orders with no genuine intention of completing the purchase, or systematically exploiting our return and refund policies.
• Conducting any activity that places an unreasonable or disproportionately large load on our website infrastructure or servers.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with any software or technology used by puroque.com.
• Collecting or harvesting any personally identifiable information of other users from this website.
• Reselling products purchased from puroque.com without our prior written authorisation, in violation of our terms.

Any violation of the above may result in immediate suspension of your access, cancellation of pending orders, and initiation of legal proceedings under applicable Indian law including but not limited to the IT Act, 2000, the IPC, 1860, and the Consumer Protection Act, 2019.

Disclaimer of Warranties

Puroque.com and all content, products, and services available through it are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable Indian law, Roziyo Trading Private Limited makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or any warranty arising from a course of dealing or usage of trade.

We do not warrant that the website will be uninterrupted, error-free, virus-free, or free from other harmful components. We do not warrant that defects will be corrected or that the website or its servers are free from malicious software. We do not warrant that the website will meet your specific requirements or expectations.

Limitation of Liability

To the maximum extent permitted under applicable Indian law, Roziyo Trading Private Limited, its directors, officers, employees, agents, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from or in connection with:

• Your access to, use of, or inability to access or use puroque.com or its content.
• Any unauthorised access to or alteration of your data or communications.
• Any failure, delay, interruption, or error in the performance of the website.
• Any loss of data, business, profits, or goodwill arising from use of the website.
• Any third-party content, links, or services accessed via or in connection with puroque.com.
• Any force majeure events including natural disasters, pandemics, internet outages, acts of government, labour disputes, or other circumstances beyond our reasonable control.

Where liability cannot be excluded by law, our total liability to you in connection with any claim arising from your use of this website or your purchase of products shall be limited to the amount actually paid by you for the specific product giving rise to the claim.

Nothing in this section shall limit or exclude our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be lawfully excluded under the Consumer Protection Act, 2019 or any other applicable Indian statute.

Third-Party Links and Integrations

Puroque.com may contain hyperlinks to third-party websites, platforms, or services — including but not limited to payment gateways, logistics providers, social media platforms, and review tools. These links are provided for your convenience and informational purposes only. The inclusion of any link does not imply endorsement, approval, or sponsorship by Puroque or Roziyo Trading Private Limited of the linked website or its content.

We have no control over the content, privacy practices, security, or terms of any third-party website. You acknowledge that when you leave puroque.com and access a third-party website, you do so entirely at your own risk and that the terms, policies, and practices of that third party will govern your experience there.

Payment Gateways: All payments on puroque.com are processed through third-party payment gateway providers who are independent entities. Your payment information is transmitted directly to and processed by these providers in accordance with their own security standards and privacy policies. Puroque does not store your full card details on our servers.

Social Media Integrations: Our website may include social sharing buttons or embedded content from platforms such as Instagram, Facebook, YouTube, or others. Any interaction with such features may result in data being shared with those platforms under their respective terms and privacy policies, over which we have no control.

User-Generated Content and Reviews

Puroque may invite or allow customers to submit product reviews, ratings, testimonials, feedback, photographs, or other content in connection with their purchase experience. By submitting such content, you grant Roziyo Trading Private Limited a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide licence to use, reproduce, display, publish, adapt, translate, and distribute that content in any media format, including for marketing and promotional purposes, without any obligation to compensate you.

You are solely responsible for any content you submit and represent that such content is truthful, accurate, does not infringe on any third-party rights, and does not violate any applicable law. You agree not to submit content that is defamatory, obscene, hateful, threatening, harassing, sexually explicit, or otherwise objectionable under Indian law including the IPC, 1860, and the IT Act, 2000.

Puroque reserves the right to remove, moderate, or refuse to publish any user-submitted content that violates these conditions or that we deem, in our sole and reasonable discretion, to be inappropriate, inaccurate, or harmful. We do not verify the accuracy of all user-submitted reviews but we do monitor for fake or incentivised reviews in compliance with Google Shopping's review authenticity guidelines and the Consumer Protection Act, 2019.

Privacy and Data Protection

Roziyo Trading Private Limited is committed to protecting your personal data and privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

The types of personal data we collect, the lawful purposes for which we collect and process it, your rights as a data principal under Indian law, and how to exercise those rights are all described in full in our Privacy Policy, which forms part of this Legal Notice and should be read in conjunction with it.

We collect personal data including your name, shipping address, email address, phone number, and payment details solely for the purposes of processing your orders, communicating with you about your orders, and improving our services. We do not sell your personal data to third parties.

Cookies and Tracking Technologies

Puroque.com uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and serve relevant advertisements. By continuing to use this website, you consent to the use of such technologies in accordance with our Cookie Policy and Privacy Policy.

We use the following categories of cookies on our website:

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website. For more information, please refer to our full Privacy Policy.

Google Shopping Policy Compliance

Roziyo Trading Private Limited operates puroque.com in full compliance with Google's Shopping Ads Policies. Our product listings, advertisements, checkout processes, and all supporting policies meet the standards required for participation in Google Shopping. The following confirms our compliance across all required areas:

Any breach of Google Shopping policies brought to our attention will be investigated and addressed promptly. For concerns specifically related to our Google Shopping listings, please contact us at support@puroque.com.

Compliance with Indian E-Commerce and Consumer Laws

Roziyo Trading Private Limited operates puroque.com in full compliance with all applicable Indian laws governing e-commerce, consumer rights, data protection, and digital commerce. The following laws and regulations are directly applicable to our operations:

We are committed to remaining fully compliant with all applicable laws and regulations, including future amendments or new legislation affecting e-commerce operations in India. If any provision of this Legal Notice is found to be inconsistent with applicable law, that provision will be modified to the minimum extent necessary to make it lawful, and all other provisions will remain in full force and effect.

Advertisement and Marketing Disclosures

Puroque may run paid advertising campaigns on Google Search, Google Shopping, Meta (Facebook and Instagram), YouTube, and other digital advertising platforms. All advertisements are clearly distinguishable from organic content where required by platform rules. Sponsored content, paid partnerships, or promotional collaborations with influencers will be disclosed in accordance with the Advertising Standards Council of India (ASCI) guidelines and applicable consumer protection laws.

All promotional claims made in our advertising — including claims about product benefits, discounts, offers, and pricing — are truthful and substantiated. We do not make false, misleading, or exaggerated claims about our products in violation of the Consumer Protection Act, 2019, or the ASCI Code of Self-Regulation.

Discount and Offer Claims: Any percentage discount shown on our website is calculated against the product's original maximum retail price (MRP) or our own previously listed regular price. We do not artificially inflate prices to create misleading discount appearances. All sale prices and promotional offers are genuine and time-bound.

Force Majeure

Roziyo Trading Private Limited shall not be held liable for any delay or failure to perform its obligations under any order, contract, or policy arising from events beyond its reasonable control. Such events include but are not limited to: natural disasters (earthquakes, floods, cyclones), pandemics or public health emergencies, government-mandated lockdowns or restrictions, acts of war or terrorism, strikes or industrial disputes, widespread internet or telecommunications failures, and actions or inactions of third-party logistics or payment providers that are outside our control.

In the event of a force majeure situation, we will notify affected customers as promptly as possible and work to fulfil or appropriately resolve all pending orders with the least possible inconvenience. Where an order cannot be fulfilled due to a force majeure event, you will be offered a full refund or a rescheduled delivery, at your preference.

Dispute Resolution

We strongly encourage all customers to first attempt to resolve any dispute or concern directly with our customer support team before pursuing formal legal avenues. Most issues can be resolved quickly and amicably by contacting us at support@puroque.com. Our commitment is to address every valid concern honestly and fairly.

Step 1 — Direct Resolution with Puroque:

Contact our support team with a clear description of your issue. We will respond within 2 business days and aim to resolve all issues within 30 days.

Step 2 — Grievance Officer Escalation:

If your issue is not resolved satisfactorily through regular support, you may escalate it to our Grievance Officer as detailed in Section 2 of this Legal Notice. The Grievance Officer will provide a formal written response within 30 days of receiving your escalation.

Step 3 — Consumer Commission or Legal Forum:

If the dispute remains unresolved, you have the right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Depending on the value of the claim, this may be the District Consumer Disputes Redressal Commission, the State Consumer Disputes Redressal Commission, or the National Consumer Disputes Redressal Commission.

Governing Law and Jurisdiction

This Legal Notice, along with all policies, agreements, and transactions conducted through puroque.com, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to any conflict of law principles that would result in the application of the laws of another jurisdiction.

Any legal dispute or claim arising out of or in connection with this Legal Notice, our website, or any transaction conducted through it shall be subject to the exclusive jurisdiction of the civil and commercial courts located in Ghaziabad, Uttar Pradesh, India.

This does not affect your statutory rights as a consumer to bring a claim before the appropriate consumer forum under the Consumer Protection Act, 2019, regardless of the jurisdiction clause stated above. Your consumer rights under Indian law are fully preserved.

Accessibility Statement

Roziyo Trading Private Limited is committed to making puroque.com accessible to all users, including those with disabilities. We strive to ensure that our website conforms to internationally recognised accessibility standards and that our content is readable, navigable, and usable by a wide range of users and assistive technologies.

If you experience any difficulty accessing any part of our website due to a disability or technical limitation, please contact us at support@puroque.com. We will make reasonable efforts to provide the information or service you need through an alternative means.

We welcome all feedback relating to accessibility and will use it to continually improve the user experience for all visitors to puroque.com.

Amendments to This Legal Notice

Roziyo Trading Private Limited reserves the right to amend, update, or revise this Legal Notice at any time to reflect changes in applicable law, regulatory requirements, business operations, or Google Shopping policy requirements. All changes will take effect immediately upon being published at this URL on puroque.com.

The "Last Updated" date at the top of this page will be revised each time a substantive change is made. We encourage you to revisit this page periodically to stay informed of the current legal terms governing your use of puroque.com.

Your continued use of this website following any amendment constitutes your acceptance of the revised Legal Notice. If you do not agree with any revised terms, you should discontinue use of the website. For transactions already completed prior to a change, the version of this Legal Notice in effect at the time of the transaction shall apply.