Reseller

We Sell Products
We Do Not Manufacture

No Advice

No Medical, Legal
or Financial Advice

Reviews

Customer Reviews
Are Independent

Prices

Subject to Change
Without Prior Notice

Indian Law

Governed by
Laws of India

General Disclaimer

The information, content, product listings, descriptions, images, pricing, specifications, and all other material published on puroque.com is provided on an "as is" and "as available" basis for general informational and commercial purposes only. Roziyo Trading Private Limited makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding the completeness, accuracy, reliability, suitability, or availability of any information or content on this website.

While we make every reasonable effort to ensure that the information published on puroque.com is current, accurate, and complete at the time of publication, we cannot guarantee that all content is free from errors, omissions, or inaccuracies. Product descriptions, specifications, dimensions, weight, materials, colours, and features are sourced from manufacturers and suppliers, and we rely on the accuracy of the information provided to us. We do not independently verify every product specification provided by manufacturers and brands whose products we sell.

Any reliance you place on information available on this website is strictly at your own risk. Roziyo Trading Private Limited, its directors, employees, agents, and affiliates shall not be liable for any loss, damage, claim, expense, or inconvenience arising directly or indirectly from your use of, or reliance on, any information or content on this website, to the fullest extent permitted by applicable Indian law.

Product Information and Descriptions

Puroque is an e-commerce reseller and marketplace platform. We do not manufacture the products sold on our website. All products are manufactured by independent third-party brands and suppliers. Product descriptions, specifications, ingredient lists, usage instructions, compatibility information, and all other product-related content on puroque.com is reproduced from information provided to us by the respective manufacturers, brands, or suppliers.

Specific Product Information Disclaimers by Category:

No Professional Advice

Nothing published on puroque.com — including product descriptions, usage instructions, blog content, guides, recommendations, editorial content, or any other material — constitutes or should be construed as professional medical, dermatological, nutritional, legal, financial, horticultural, veterinary, engineering, automotive, or any other form of licensed professional advice.

Pricing, Availability, and Stock

All prices displayed on puroque.com are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise. Prices are subject to change at any time and without prior notice. The price applicable to your order is the price displayed on the product page at the time you complete and confirm your purchase. No price displayed on any other platform, cached webpage, screenshot, or historical record will be honoured after a price change has taken effect on our website.

Despite our best efforts to maintain accurate inventory records, product availability displayed on puroque.com is subject to change in real time. A product shown as "In Stock" at the time you view a listing may become unavailable by the time you complete your order due to simultaneous purchases by other customers. In the event that a product becomes unavailable after your order is confirmed, we will notify you promptly and offer you a full refund, an alternative product, or the option to wait for restocking, at your choice.

Promotional prices, discount codes, sale offers, and special pricing are valid only for the period and under the conditions specified at the time of the promotion. We reserve the right to withdraw, modify, or terminate any promotion at any time. Promotions cannot be applied retrospectively to completed orders.

Customer Reviews, Ratings, and Testimonials

Customer reviews, star ratings, and testimonials displayed on puroque.com represent the independent opinions and personal experiences of individual customers who have purchased and used the respective products. These reviews reflect the views of individual customers only and do not represent the views, opinions, or endorsements of Roziyo Trading Private Limited or Puroque.

Customer reviews are subjective in nature. Individual results and experiences with any product may differ significantly based on personal preferences, individual circumstances, usage patterns, and other factors outside our control. A positive review by one customer does not guarantee the same experience for another customer. We publish both positive and critical reviews as submitted, subject to our content moderation standards, which exclude reviews that contain offensive language, personal information, or content unrelated to the product.

Puroque does not verify the factual accuracy of claims made in customer reviews. We do not pay for, incentivise, or in any way manipulate customer reviews. We do not suppress or selectively remove negative reviews unless they violate our content moderation standards. Puroque complies with the Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022, issued under the Consumer Protection Act, 2019, and does not publish or facilitate deceptive reviews.

Third-Party Links, Content, and Websites

puroque.com may contain hyperlinks to external websites, social media platforms, manufacturer websites, logistics tracking portals, payment gateway interfaces, and other third-party online resources. These links are provided for the convenience of our users and for informational purposes only. The inclusion of any link does not imply endorsement, approval, or control by Puroque of the linked website, its content, its privacy practices, or the products and services offered on it.

Roziyo Trading Private Limited has no control over the content, accuracy, availability, privacy policies, or security practices of any third-party website. We accept no responsibility or liability for any loss, damage, or harm you may suffer as a result of visiting or relying on any third-party website accessed through a link on puroque.com. You access such websites entirely at your own risk and subject to the terms and conditions of those websites.

Where product information or content on puroque.com is sourced from third-party manufacturers, brands, or suppliers, we reproduce such content in good faith but cannot guarantee its ongoing accuracy, as manufacturers may update product formulations, specifications, or instructions after we have published the information on our website.

Intellectual Property

The Puroque name, logo, brand identity, website design, layout, original written content, editorial content, and any other original creative material published on puroque.com are the intellectual property of Roziyo Trading Private Limited and are protected under the Copyright Act, 1957, and the Trade Marks Act, 1999, of India. All rights are reserved.

You may not reproduce, copy, modify, distribute, publish, transmit, display, perform, create derivative works from, sell, or exploit any content from puroque.com without the prior written permission of Roziyo Trading Private Limited, except for personal, non-commercial use. Unauthorised use of our intellectual property constitutes infringement and may be subject to civil and criminal action under applicable Indian law.

Product images, logos, and brand names of third-party manufacturers and brands displayed on puroque.com belong to their respective owners and are used by Puroque under licence or with permission for the purpose of selling those manufacturers' products. These trademarks and trade names remain the exclusive property of their respective owners, and their display on this website does not constitute or imply any affiliation, endorsement, or partnership beyond the standard seller-supplier relationship.

Website Availability, Technical Issues, and Downtime

Puroque makes no guarantee that puroque.com will be continuously available, error-free, uninterrupted, or free of viruses, bugs, technical faults, or other harmful components at all times. Access to the website may be temporarily suspended or restricted due to scheduled maintenance, server issues, cyberattacks, third-party platform downtime (including Shopify infrastructure), internet service disruptions, or other causes beyond our reasonable control.

We will make every reasonable effort to restore service as quickly as possible in the event of an outage. However, Roziyo Trading Private Limited accepts no liability for any loss, inconvenience, missed purchase opportunity, or damage arising from the unavailability of the website or any technical failure, whether caused by our systems, third-party infrastructure, or factors outside our control.

In the event that a technical error causes an incorrect order to be placed, an incorrect price to be charged, or duplicate charges to be processed, please contact us immediately at support@puroque.com. We will investigate and resolve such issues promptly in accordance with our payment and refund policies.

Delivery, Logistics, and Estimated Delivery Dates

Estimated delivery dates and delivery timelines displayed on puroque.com at the time of checkout are estimates only and are not guaranteed delivery commitments. Actual delivery times may vary due to factors outside our direct control, including but not limited to courier and logistics partner operations, public holidays, natural disasters, extreme weather events, civil disruptions, remote delivery locations, incorrect or incomplete shipping addresses provided by the customer, customs or regulatory delays, or unexpected surges in shipping volumes.

Once an order has been dispatched from our facility and handed to the courier or logistics partner, the physical delivery of the package is managed entirely by the third-party courier service. Puroque has no direct control over the courier's operations, routing decisions, delivery attempts, or delivery timelines once the parcel has been collected. We will assist you in tracking your order and resolving any delivery issues, but we cannot be held liable for delays caused by the courier partner.

It is the customer's responsibility to ensure that an accurate, complete, and accessible delivery address is provided at the time of placing the order. Puroque accepts no liability for failed deliveries, lost parcels, or damaged goods resulting from an incorrect, incomplete, or inaccessible address provided by the customer. Additional delivery charges for re-delivery attempts may apply in such cases.

Force Majeure

Roziyo Trading Private Limited shall not be liable for any failure or delay in performing its obligations under these terms, or in delivering orders, processing refunds, or providing customer service, where such failure or delay results from any cause beyond its reasonable control. Such causes include, but are not limited to, acts of God, natural disasters, floods, earthquakes, storms, fire, epidemics, pandemics, government-imposed lockdowns, war, terrorism, civil unrest, labour strikes, power outages, telecommunications failures, internet disruptions, or actions of any governmental or regulatory authority.

In the event of a force majeure situation, we will make every reasonable effort to communicate the impact on your order and to resume normal operations as quickly as possible. Where an order cannot be fulfilled due to a force majeure event, we will offer you a full refund or the option to keep your order pending until fulfilment becomes possible.

Limitation of Liability

To the fullest extent permitted by applicable Indian law, Roziyo Trading Private Limited, its directors, officers, employees, agents, suppliers, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind arising out of or in connection with your use of puroque.com, any products purchased from us, or the information and content published on this website.

This includes, without limitation, liability for loss of profit, loss of revenue, loss of data, loss of goodwill, loss of business opportunity, personal injury, property damage, or any other economic or non-economic loss, even if we have been advised of the possibility of such damages.

Where liability cannot be fully excluded under Indian law — including liability under the Consumer Protection Act, 2019 for defective products or services, or liability for death or personal injury caused by proven negligence — our total aggregate liability to you in connection with any claim shall not exceed the total amount you paid for the specific product or order that is the subject of the claim.

GST, Taxation, and Regulatory Compliance

All prices displayed on puroque.com are inclusive of GST as applicable under the CGST Act, 2017. Roziyo Trading Private Limited is a GST-registered entity with GSTIN 09AAKCR0819D1ZG. A valid GST tax invoice is issued for every order, and the applicable GST rate is determined by the HSN code classification of each product. GST rates are set by the GST Council and are subject to change without notice. Any change in applicable GST rates mandated by the Government of India will be reflected in product pricing without prior notice.

The tax invoice issued to you is based on the product category and applicable GST rate at the time of your purchase. It is the sole responsibility of business customers who claim Input Tax Credit (ITC) to verify the correctness of the invoice details — including their registered GSTIN — at the time of placing the order, as amendments to tax invoices post-issuance are subject to statutory limitations under the CGST Act, 2017.

Any information on this website regarding tax treatment of products or transactions is provided for general awareness only and does not constitute tax advice. Please consult a qualified Chartered Accountant or tax advisor for guidance specific to your tax situation.

User Conduct and Prohibited Use

You agree to use puroque.com only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit any other user's access to and enjoyment of the website. The following activities are strictly prohibited when using puroque.com:

• Submitting false, fraudulent, or misleading information during registration, checkout, or any interaction with our platform or support team.
• Using automated bots, scrapers, crawlers, or similar software to access, extract, or copy content, pricing, or product data from puroque.com without our written permission.
• Attempting to gain unauthorised access to any part of the website, server, database, or user account.
• Engaging in any activity that disrupts, overloads, or impairs the functioning or security of puroque.com or its underlying infrastructure.
• Placing orders with no genuine intention to receive or retain the product, or engaging in systematic purchase and return cycles intended to exploit our return or refund policy.
• Submitting fabricated defect claims, fraudulent return requests, or false reviews.
• Reproducing, distributing, or publishing any content from puroque.com for commercial purposes without prior written authorisation from Roziyo Trading Private Limited.
• Attempting to impersonate Puroque, its employees, or other users in any communications or transactions.

Violation of these prohibitions may result in suspension or permanent termination of your account, cancellation of pending orders, and where applicable, referral of the matter to the appropriate law enforcement authorities. Such activities may constitute offences under the Information Technology Act, 2000, the Indian Penal Code, or other applicable Indian laws, and may be prosecuted accordingly.

Regulatory and Compliance Disclaimer

Puroque makes every reasonable effort to ensure that the products listed on our website comply with applicable Indian regulations at the time they are made available for sale. However, as a reseller, we rely on manufacturers and suppliers to ensure that their products meet all applicable statutory and regulatory requirements, including but not limited to BIS certification standards, the Legal Metrology (Packaged Commodities) Rules, 2011, the Drugs and Cosmetics Act, 1940 for beauty and personal care products, and applicable safety standards for baby and children's items.

Puroque does not independently test, certify, or verify regulatory compliance for products manufactured by third parties. All regulatory certifications, safety marks, and compliance claims displayed on product listings are sourced from the manufacturer and are the manufacturer's sole responsibility. If you have concerns about the regulatory compliance of a specific product, we recommend contacting the manufacturer directly or consulting the relevant regulatory authority.

Regulatory requirements and standards are subject to change. Puroque cannot guarantee that all product listings are updated in real time to reflect changes in applicable regulations. If a product is found to be non-compliant after purchase, please contact us at support@puroque.com and we will assess the matter and take appropriate corrective action in accordance with our return and refund policy.

Governing Law and Jurisdiction

This Disclaimer and all matters arising from or in connection with it shall be governed by and construed in accordance with the laws of the Republic of India, including but not limited to the Information Technology Act, 2000; the Consumer Protection Act, 2019; the Indian Contract Act, 1872; the Sale of Goods Act, 1930; and all other applicable laws and regulations of India in force from time to time.

Any dispute, claim, or controversy arising out of or relating to this Disclaimer, your use of puroque.com, or any product purchased from us shall be subject to the exclusive jurisdiction of the competent courts in Ghaziabad, Uttar Pradesh, India. By using this website, you irrevocably submit to the personal jurisdiction of such courts for the resolution of any such dispute.

Before initiating any legal proceedings, we strongly encourage you to contact our customer support or grievance officer at support@puroque.com to resolve any dispute amicably. Most concerns can be resolved quickly and fairly through direct communication without the need for formal legal proceedings.

Updates to This Disclaimer

Roziyo Trading Private Limited reserves the right to review, revise, update, or replace any part of this Disclaimer at any time and without prior notice. All changes will take effect immediately upon publication on this page. The "Last Updated" date at the top of this document reflects the most recent revision.

We encourage you to review this Disclaimer periodically and before making any purchase on puroque.com. Your continued use of the website after any change to this Disclaimer constitutes your acceptance of the revised version. The version of this Disclaimer applicable to any specific transaction is the version published on puroque.com at the time of that transaction.

Contact Us

If you have any questions, concerns, or feedback regarding this Disclaimer or any content on puroque.com, please contact us using the details below. We are happy to clarify any part of this document.